The First Descendant is still receiving reports of frozen screens and unresponsive gameplay after the October 15 update. In its October 16, 2026 notice published on Steam, the team says it is continuing to investigate and asks affected players to send details to Customer Service.
The update addressed some identified causes of the freezes, according to the team. Those fixes have not ended reports of the problem, however, and the exact cause of the remaining incidents has yet to be determined.
Freezes remain difficult to reproduce
The team says it has struggled to reproduce the issue consistently in its internal test environment. That makes the circumstances surrounding individual freezes relevant to the investigation: which content was running, when the game stopped responding and which settings were in use.
The notice describes freezes during gameplay in certain platform environments, without quantifying how widespread they are. It acknowledges a continuing problem, but does not establish that every player is affected. Nor does the timing establish that the October 15 update caused the freezes: the team describes an existing issue that persists despite work to address some of its causes.
What affected players should report
The team asks players experiencing freezes to send Customer Service the following information:
- Platform: the notice names Xbox Series X, Xbox Series S and Steam.
- Graphics settings: including whether frame generation, such as FSR FG, is enabled or disabled.
- Content and timing: what was being played and the point at which the freeze occurred.
- Frequency: how often the problem happens.
- Video: a recording of the freeze, if available.
The request goes beyond identifying the symptom. Describing the content and the moment of the freeze gives the team circumstances to investigate, while frequency describes how often that player encounters it. A video can accompany the report when available; the request does not make a recording a prerequisite.
Xbox Series X, Xbox Series S and Steam appear in the platform information requested from players. That list should not be read as confirmation that other platforms are unaffected.
The team places particular emphasis on knowing whether frame generation is enabled. For an affected player, the requested detail is the setting's actual state, whether on or off. The focus on FSR FG does not establish it as the cause of the freezes, and the notice does not present disabling frame generation as a fix.
For players still encountering freezes, the team's request is a detailed Customer Service report. The October 15 update addressed some identified causes, but the continuing investigation means those changes cannot yet be treated as a complete resolution.
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